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 | FAQ1. What are the advantages of purchasing a facebook fanpage template? The major advantage is price: You get a high quality design and you don`t have to hire a web designer or web design studio. Second advantage is time frame: It usually takes 90 - 120 days for a good flash designer to produce a custom flash facebook fanpage of such quality. 2. What do I receive when I order a template? After you complete the payment via our secure form, then you will receive a confirmation email. You will not need to unzip or install any software to gain access to the template. The template will be automatically installed providing access to the user profile, control panel, and previews. After facebook installation is complete and you publish the fanpage from the control panel it will be LIVE on facebook at your specified location. You WILL need to give us access to your facebook fanpage in order to complete the installation. You will receive instructions on how to do this. 3. In what formats are your templates available? Facebook templates are available in flash ONLY formats. These templates can ONLY be modified using the provided control panel. The provided control panel is designed to modify only the funtionality provided within. 4. What am I allowed and not allowed to do with the templates? You may:
You may not:
5. What is the difference between unique and non-unique purchase? NON-UNIQUE PURCHASE:Non-exclusive purchase means that other people can buy the template you have chosen some time later. UNIQUE PURCHASE:Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs the template is being permanently removed from the sales directory and will never be available to other customers again. Only you and people who bought the template before you will own it. However this option is not available at this time. 6. Is the license a one-time fee payment? Yes, the payment for your template is a one-time fee. After purchasing you may use the template and modify it from the provided control panel as you need. Hosting fees still apply. 7. Is it possible for me to pay one price and have access to all downloads for a certain amount of time? Sorry, we do not provide membership based services. 8. Is there any return policy? Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is delivered and installed, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you`ve carefully read our refund policy. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date. Please read our Refund Policy. 9. I ordered a template but haven`t received the information. In this case please contact our Support Department via e-mail support@fanpagebycomxl.com 10. I was billed twice. I received 2 emails from the merchant. Check to see that these charges have different order IDs. If it is so, contact our billing department. If you have accidentally been charged more than once, please contact our Refund department. refund@fanpagebycomxl.com 11. How can I modify a template to suit my particular needs? Please send an email to info@fanpagebycomxl.com. Please give detailed information to the best of your ability and include your contact information. All suggestions are considered. 12. How can I modify flash portion of the template? You need to use the provided control panel to make modifications. Please see our Terms of Service 13. Can I edit flash template in Swish? No. Our flash templates can be edited only with the provided control panel. 14. Can I change the pictures in the flash animated template and put my own pictures instead? Yes, you can do this in the provided control panel.
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